Shipping
All confirmed orders placed before 11:00 AM Pacific Time, Monday–Saturday are shipped the same day via USPS or UPS.
Orders placed after 11:00 AM, on Sundays, or holidays will ship the next business day.
Shipping Method:
- Priority Mail Small Flat Rate Box or UPS®
- Flat Rate: $15.20
- Signature Required on orders over $250.00
Returns & Refunds
At Research ROI, we are committed to product quality and purity. Every chemical reagent is tested for purity, with results available prior to purchase.
Due to the nature of scientific research materials, all sales are final. We do not accept returns.
If there’s an issue with your order, contact us via the contact form. While all sales and promotional items are non-refundable, concerns may be reviewed on a case-by-case basis.
⚠️ Emails suggesting human or animal use will not be answered.
Missing or Damaged Items
- Missing items: Report within 24 hours of delivery.
- Damaged in transit: Submit a claim with the shipping carrier; all shipments are insured.
- Returned packages: If the address was entered incorrectly by the customer, re-shipping costs are the customer’s responsibility.
Shipping & Order Emails
Once your order is processed for shipping, you’ll receive a confirmation email with the subject “Your order is on its way!” sent from ship@pirateship.com. Additional order updates will come from order@researchroi.com.
These emails are strictly transactional—meaning they’re only sent to provide important information about your order like confirmation, tracking, and delivery updates.
To ensure you receive these time-sensitive updates:
- Add both email addresses to your contacts or safe sender list
- Check your spam/junk or promotions folders before reaching out about your order, as these emails can occasionally be filtered
- Avoid using inboxes or filters that may block automated emails
If you’d also like to receive promotional emails (offers, restocks, updates), you can opt in using the sign-up form located at the bottom of any page on our website.
Contact Us
For support, text us at +1 (707) 835-6400 (text only).
We’re here to ensure a smooth, professional experience.